Refund policy

Return & Refund Policy

Last Updated: June 14, 2026

At NovaCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase, such as your order number or receipt.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards
  • Downloadable digital products
  • Personalized or customized items
  • Clearance or final sale items
  • Items damaged through misuse, neglect, or normal wear and tear

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or problem

We will review the claim and, if approved, provide a replacement, store credit, or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was defective
  • The item arrived damaged
  • The wrong item was shipped

In these cases, NovaCart will cover the return shipping costs when applicable.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return process outlined above.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact us with your order details and photos of the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NovaCart
Email: support@thenovacart.co
Website: thenovacart.co