Shipping policy

Shipping Policy

Last Updated: June 14, 2026

Thank you for shopping with NovaCart. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

All orders are processed within 1–3 business days after payment is received and verified.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed.

Shipping Times

Estimated delivery times vary depending on your location and product availability.

United States

  • Processing Time: 1–3 Business Days
  • Shipping Time: 5–12 Business Days

International Orders

  • Processing Time: 1–3 Business Days
  • Shipping Time: 7–20 Business Days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping rates are calculated and displayed at checkout.

From time to time, NovaCart may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become available after shipment.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to:

  • High shipping volume
  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Holidays
  • Other unforeseen circumstances

NovaCart is not responsible for delays caused by shipping carriers or events beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, NovaCart cannot guarantee address changes or replacement shipments.

Additional shipping charges may apply for reshipment requests.

Lost or Stolen Packages

NovaCart is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located:

  1. Verify the shipping address provided.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier directly.

If you still need assistance, please contact us and we will do our best to help.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their local government.

NovaCart is not responsible for delays caused by customs clearance procedures.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product

We will review the issue and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NovaCart
Email: support@thenovacart.co
Website: thenovacart.co